Chamberlain Photo Restoration
Chamberlain Photo Restoration Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chamberlain Photo Restoration has 1.5 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Solid professional restoration.
Cons: Out of control of what i am purchasing, Will not return my photos, Changed price.Consumers are not pleased with Discounts and Special Offers and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chamberlain Photo Restoration has 1.5 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Solid professional restoration.
Cons: Out of control of what i am purchasing, Will not return my photos, Changed price.Consumers are not pleased with Discounts and Special Offers and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Chamberlain Photo Restoration Photo Restoration Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Spring Grove, Illinois6 months now.
6 months later and he still has my photos. I believe this man has a mental problem, seriously.
He gets a sick satisfaction of holding peoples photos as hostage and trying to manipulate them. The BBB is of no use in helping and they continue to keep his business as in good standing. He uses this to defend himself although he has multiple extremely negative reviews on many different review sites, from people who have experienced the same thing. I believe he is a sick man.
At this point I pity him. He probably has some kind of mental disorder. Why else would someone keep doing this? I don't believe money is his motive.
He loves to manipulate people and make them feel bad. He loves ending up with the upper hand. I tried to get the police involved but they said it was a civil matter and it was not something they could deal with. Mr.
Chamberlain has tried to twist this to discredit me. I believe he needs professional help. Please feel free to contact me at 815-739-**** or giggles60@***.com. My name is Terry.
There is no legal recourse but we CAN spread the word. Please check out the other websites that review businesses. You'll see a lot more about Chamberlain restoration.
He operates under other business names as well. complaintsboard.com
- Will not return my photos
- Out of control of what i am purchasing
- Changed price
Preferred solution: Return my photos
Scam Artist(s)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Spring Grove, IllinoisThief and weasel
- Will not return my photos
- Changed price
- Scam
Preferred solution: Return my photos undamaged
Doing Busines NOW as Photograph Restoration NOT Honest - Bait & Switch
- Mark chamberlian is a liar
Preferred solution: send back from personal photos without threats!
Many thanks Sept 22, 2015
September 22, 2015Chamberlain RestorationWe had a family reunion on June 13, 2015 in Dayton Ohio. I myself am an Imaging expert (for 35 years) for the oil and gas industry in Houston, Texas, where I generate 3D seismic images of the subsurface for exploration teams. A bit more, one of my favorite hobbies is photography where I started at the age of 12 in 1968 and I also collect old photographs.
At the reunion one family member brought in a very old 16x20 print. It was in the worst of conditions of all the old family photos and I was immediately drawn to it. It was horribly faded, yellow, cracked and half the picture was faded beyond what I just described. The Photo was a family portrait and we could not even see the faces on several people. Over the years someone had taken a black marker and marked numerous spots and large linear creases. This must have been done when the photo was still back and white. The photo now is various shades of yellow to brown. Someone had also taken a fine tip pen and drew in eyes for a set of twins which was barely visible. The photo was pasted on thin cardboard and is very fragile. Because it was a one of a kind photo, I knew it was valuable to the family so I asked if I could take and have it restored. I knew this was not going to be cheap but since it is a family photo, one of a kind I was determined to give a professional restorer a shot at this. I searched the internet and found Chamberlain, Since Mark writes in his website, that he has done restorations for Museums and Historical Societies, I decided to try.
Mark supplies the customer with a Federal Express label. He mentions Federal Express over 10 times on his website and I can understand why. Federal Express will package your photo, and this almost 100% guarantees it is protected properly, they know its fragile and will ship it accordingly. I have shipped items using other companies and framed Photos would arrived smashed and damaged even if you write fragile all over it in big red letters. Federal Express is the choice for a company who truly values each item shipped. I believe Mark handles each item as if it were for a museum. Yes I can ship most things cheaper, using other companies, but I personally would not since the photograph was valuable to me. I needed to get the Photo from point "A" to Point "B" in perfect condition. Mark’s suggestion worked.
Marks Comments on the Photograph. Mark called me to give me the estimate. It was higher than I thought, but this is the first restoration I have done. I wanted it restored and it was in poor condition with a multitude of issues. He mentioned that there was live mold growing on the photo, something I missed and all the problems I knew about. To me, the task was impossible, but I went ahead and gave him the ok. Behind my breath I said to myself "gooooood luck". I felt it was in the best hands since he does Museum Quality work, he uses Archival Quality Paper that will last over 100 years. And he writes "We will never hurt or damage any of your photos, documents, movie film, videos that you send us and you will receive all your originals back at the end of the project." This was important to me. The only way he could not hurt or damage any submitted photo is he and his assistants must (my opinion) use a white glove treatment, they must have an organized and clear work space to address the issues, and must have a place to store my photo in its fragile condition. He must have rules and policies in place, nothing is haphazard, every submitted photo is a one of a kind item. I think this because the 16x20 was returned in perfect condition, no small edge piece was broken off. To do this, to have this, you really need to be a high end professional. There is no way I can have this done, this way, on my 16x20, with such care for 39.99$ as advertised on other web sites. I feel if anyone submits even a recent faded photo from the 1970’s to Mark he handles it in the same exact care as a Civil War photo of Abraham Lincoln.
My opinion:Since each photo has its own method of exposure, its own paper its printed on, its own history of being in the sun, folded, creased, damaged, etc and even written on, there is no way to publish a cost chart on restoration. A 16x20 can be easier to restore than a 2x3- everything depends. Every Photo requires something different if you completely restore something to perfection. I believe Mark needs to evaluate the photo, and recognize all the problems and estimate the time required to do the work. Its not something you do in a few minutes. As for the restoration work on my photo, every uneven shade due to mold growth has to be corrected individually and perfectly. Mold does not grow in a straight line. There were many black markers marks that needed to be fixed. A huge 16 inch complex crease marked in black that needed to be fixed. There was an exposure problem that needed to be addressed. And when looking at the photo I realize there is a lot a painstaking manual pixel by pixel spot corrections that needed to be done. I don’t know exactly how he did it, but I assume there was a lot of time consuming manual work involved under magnification. The Software I use in my professional work, used to generate enhanced 3D seismic images of the subsurface runs about 140,000$ per seat. Its available to any company and is distributed worldwide. But there are only a small handful of experts who truly know how to use it. I get the feeling that, other companies may have the same restoration software as Chamberlain, and their low costs can be attributed a much lower amount of care and time performed and lower level skill of the operator. I would say Mark is an expert in his field by the amount of detailed fixes that were made on my photo.
My reaction:When I opened the package, my reaction was OMG!! OMG!!OMG!! NO WAY!!!!!. Not a single defect was seen, the image came out, it was totally amazing. It had to be full of custom minute manual editing. That’s the only way. We could identify several family members using other photographs. It’s now a true family treasure that could of easily been thrown away. Many thanks Gerald.
- Solid professional restoration
Chamberlain Restoration
- Liar
- Will not return my photos
- Scam
Chamberlain Photo Restoration Review from Hoschton, Georgia
Chamberlain photo restore a scam
- Scam
- Out of control of what i am purchasing
Preferred solution: Full refund
Overpriced underquoted
- Nfg
- Out of control of what i am purchasing
Estimate on Sunday pm - on Monday am $400.00 owed without a contract or written estimate.
- Out of control of what i am purchasing
Preferred solution: Not charge the customer prior to contract being signed - customer can have 24 hours to make a decision and/or sign a contract
Use Someone Else
- Product provided
Preferred solution: Full refund
A real rip off he is not honest and dont care about people
- Very poor
Preferred solution: Let the company propose a solution
You're Better Off At Costco
I had old family photos restored by Chamberlain Restoration. Wasn't impressed with the results and was surprised at how much I was charged.
In addition to the restoration fee, there was a scanning fee and I was charged for each photo printed by Chamberlain. As a result I took the rest of my family photos to Costco to have them restored. Costco did a better job. Costco charged me less than $25 to restore the photo and gave me a free 5 x 7 of each photo they restore.
Chamberlain charged me TEN TIMES MORE. You're better off going to Costco and having them restore your photos.
- End result and price
Customer Satisfaction greatly lacking
Chamberlain Restoration Scam
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Try filing a complaint with the Illinois attorney general's officer, consumer fraud division and a writ of restitution in small claims court. he doesn't show you get a court order demanding the return of items.
he does the judge decides. you could try calling the police and asking for assistance. while it is a civil matter dispute, he cannot legally hold your property as lien for payment.
only mechanics can do that. he must return the property and go after you in civil court for payment.