Joao Sfc

Chamberlain Photo Restoration Photo Restoration Review

Called him and he told me he could clean my portrait. Shipped it to him. He called and claimed it would fall apart. He charged me $136 for SHIPPING!! I reported him and he said he would refund $78. I never got the refund and he refuses to ship my portrait and proof. He is a liar and thief!!
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Reason of review:
Order processing issue
Terry S Jyl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spring Grove, Illinois

6 months now.

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6 months later and he still has my photos. I believe this man has a mental problem, seriously.

He gets a sick satisfaction of holding peoples photos as hostage and trying to manipulate them. The BBB is of no use in helping and they continue to keep his business as in good standing. He uses this to defend himself although he has multiple extremely negative reviews on many different review sites, from people who have experienced the same thing. I believe he is a sick man.

At this point I pity him. He probably has some kind of mental disorder. Why else would someone keep doing this? I don't believe money is his motive.

He loves to manipulate people and make them feel bad. He loves ending up with the upper hand. I tried to get the police involved but they said it was a civil matter and it was not something they could deal with. Mr.

Chamberlain has tried to twist this to discredit me. I believe he needs professional help. Please feel free to contact me at 815-739-**** or giggles60@***.com. My name is Terry.

There is no legal recourse but we CAN spread the word. Please check out the other websites that review businesses. You'll see a lot more about Chamberlain restoration.

He operates under other business names as well. complaintsboard.com

View full review
Cons:
  • Will not return my photos
  • Out of control of what i am purchasing
  • Changed price
Reason of review:
Value of loss is not calculable.

Preferred solution: Return my photos

1 comment
Guest

Try filing a complaint with the Illinois attorney general's officer, consumer fraud division and a writ of restitution in small claims court. he doesn't show you get a court order demanding the return of items.

he does the judge decides. you could try calling the police and asking for assistance. while it is a civil matter dispute, he cannot legally hold your property as lien for payment.

only mechanics can do that. he must return the property and go after you in civil court for payment.

Anonymous
map-marker Lake Mary, Florida

Scam Artist(s)

Ok, I messed up. I agreed and trusted this guy without doing any research on him or his company. He sent me a fed-ex label for me to send my one and only photograph I had of me when I was only 18 and had just graduated basic training and AIT in the Army. After I had sent the picture the guy was really nice on the phone and told me it was going to cost $400 because the damage was rather extensive. He even said I could make payments at my convenience until the amount is paid in full for the restoration. I thought, "Ok...A lot higher than I thought it was gonna be but this is the only picture I have so it is worth to me". I decided to do bill pay and give him $100 to start off with. Totally trusting and believing this guy was going to make my photo like new. I typed in his business name and address and the first thing that pops up is yelp and his horrible reviews. So I called him. I said, "Mr. Mark...I'm a little concerned with your reviews as not one of them are positive. Typically some one...Some where is satisfied with your service. But no one is that I've found. That's a little alarming". His response was, "They all owe me money so they're being negative about me. I'm halfway done with your picture so you just pay me for the work I've already done and I'll send your picture back to you." (Wow..How defensive. Sounds like he's had a few of these conversations before). I told him no...I don't care about the cost just the photograph. I asked to please...Please don't mess me over. This is the only photo I have and since he has it in his possession please do not take advantage of me as now i am at his mercy. He said he'd do a good job and he was all nice again. He even invited me to see his status on the Better Business Bureau website. Ironically, his company does not exist on the bbb.org website. (Don't take my word for it...Look for yourself). I waited a couple weeks and sent an email to his staff. A woman named Joan responded. I asked could she simply take a picture of the finished product and send it to me in an email so I could see how good it came out. She said no. She said I had to pay for half of the bill and then she would send me a "proof". I said I didn't want a proof...Just a picture of it. Not wanting to accommodate me makes me think you have something to hide. She could've just laid it on a trash can lid and took a crooked picture of it and sent it to me...I just wanted to see of the work is good or not. It would be *** of me to pay anything before seeing the finished product. She said the website states that you have to pay half the bill up front to see any results of anything. And, of course, you don't get your original back either. Unless you pay in full. So here I am...My one and only picture gone forever and it is because of my stupidity. Obviously this whole company makes a living at taking advantage of unsuspecting people and their good nature. I definitely feel taken advantage of. But, as a Christian, I forgive them. I forgive them because I want to be forgiven. I pray blessings on them because they do not deserve it. Finally, I pray mercy on them for the things they've done to so many people out there that haven't left reviews on Yelp. Mark...Joan...God bless you both and thank you for the extremely valuable lesson. Broken hearted, John
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Reason of review:
Order processing issue
Terry S Jyl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spring Grove, Illinois

Thief and weasel

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This man is a fraud and a thief. He charges exorbitant fees, gives you a quote and when he gets your photos he then changes his fee and holds your pictures hostage if you don't pay it. He refuses to give me back my old photos of my deceased father. He has a good rating with the BBB but has horrible reviews on many review sites online. I wouldn't doubt he sends in his own good reviews to the BBB because they are the ONLY one who has a good review for him. Also, when I spoke with him on the phone, He directed me to them claiming that they are the only one who can be trusted. Has to make you wonder. He is a weasel. I wish there were some way to keep this *** from ripping off more people. How many others have not gotten treasured family photos back from him. Make sure you check all other review sites. You'll see many, many negative reviews.
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Cons:
  • Will not return my photos
  • Changed price
  • Scam
Reason of review:
price and return

Preferred solution: Return my photos undamaged

5 comments
Terry S Jyl

He has now told me that I am guilty of slander for writing these reviews. Slander is lying.

These facts are true.

He has since threatened to shred my family photos if I don't pay. Does this man have ANY ethics?

Guest
reply icon Replying to comment of Terry S Jyl

Hi Giggles60,

He did the same to me! I had to pay to get them back and sent to another company.

He is operating under another name too. Trying to get the word out so he is stopped. The company is Photograph Restoration and website www.photographrestoration1.com SAME COMPANY AS MARK CHAMBERLAIN. A DISHONEST MAN!!!

PLEASE update any information to include this so people can be warned.

Michael

Terry S Jyl
reply icon Replying to comment of Guest-1096207

Thanks for commenting. From all of the reviews I'd like to get responses.

There may be something we can do to stop this man from ripping people off. There are other websites where people have posted the same type of complaints toward this man and his business, (yelp has a lot of reviews for this man) Although he can always change his business name as many times as he likes. I will see what kind of recourse we can take. Maybe you can even be reimbursed your money.

He is a scammer. His website leads you to believe that he can restore even very badly damaged photos. Some have paid the "ransom" and gotten their pictures back with clearly unprofessional, badly done results. Here is what I've been sending to others on yelp.

First he said if I don't pay the additional cost of $120.00 dollars on top of the original $300.00 quote, he would not return my photos. Then I started to write the reviews. His offer then was that he would return them if I removed the reviews and remove my file with the BBB. I had filed with the BBB and it has been accepted.

His response was full of lies making me sound like I was unreasonable and belligerent. Please file with them so this man is exposed once and for all. His claim to me was that he had a good standing with the BBB. No doubt because people want their precious photos back and are willing to pay and retract their files, and who can blame them?

He is still holding my fathers photos 'hostage' if I don't remove my reviews and retract my file from the BBB. I will not accept his idea of resolving this. My father would would have wanted me to expose this man . Please file with the BBB.

I recently filed with the Federal Trade Commission as well. If this situation escalates, would you be willing to testify to your experience with this man?

Thanks. Terry

Guest
reply icon Replying to comment of Guest-1096207

I'm trying to contact as many review writers as I can. I've filed a complaint with the BBB but the process is taking a very long time.

One other writer said he had tried to file with them and it did no good. I've been on a number of other websites where you can find reviews and he has a lot of horrible ones. He comes across as a very calm professional. He twists the truth and outright lies.

He is very good at it. I'm thinking of taking this in a new direction, which I won't post here. All within legal grounds and just wanting to make that clear. I don't want it revealed to him just where I'm going with this.

I thinking that I'll never see my photos again.

I'm establishing a new email address just for the purpose of having contact with others who have a complaint with Mark Chamberlain. Please contact me at reviewschamberlain@***.com

Guest
reply icon Replying to comment of Guest-1096207

6 months later and he still has my photos. I believe this man has a mental problem, seriously.

He gets a sick satisfaction of holding peoples photos as hostage and trying to manipulate them. The BBB is of no use in helping and they continue to keep his business as in good standing. He uses this to defend himself although he has multiple extremely negative reviews from people who have experienced the same thing. I believe he is a sick man.

At this point I pity him. He has some kind of mental disorder. Why else would someone keep doing this? Hurting people.

I don't believe money is his motive. He loves to manipulate people and make them feel bad.

He needs professional help. I wouldn't be surprised to see him one day on the news for committing some crime.

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Anonymous
map-marker New York, New York

Doing Busines NOW as Photograph Restoration NOT Honest - Bait & Switch

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Photograph Restoration, www.photographrestoration1.com is the SAME company as Chamberlain, www.chamberlainrestoration.com SAME WEBSITE JUST A DIFFERENT NAME. SCAM ARTIST!!! I've been mislead and scammed. PLEASE READ ALL REVIEWS and BEWARE. He quoted one price on the phone and then quoted something 5x the amount. He will not return my photos and has threatened to destroy if I do not pay. He should be closed down. Does anyone have any suggestions to get my stuff back and to another company that's honest?
View full review
Cons:
  • Mark chamberlian is a liar
Reason of review:
owner lies and scam artist

Preferred solution: send back from personal photos without threats!

2 comments
Guest

Please contact me at reviewschamberlain@***.com I want some justice done with this scammer but I would like others who have experienced this man's deceitful ways to come forward. The more people who come forward, the more weight it will carry.

Please help so others don't have to go through what we have.

He needs to be exposed. Thanks.

Terry S Jyl

From all of the reviews I'd like to get responses. There may be something we can do to stop this man from ripping people off.

There are other websites where people have posted the same type of complaints toward this man and his business, (yelp and pissed consumer have a lot of reviews for this man). I will see what kind of recourse we can take. Maybe you can even be reimbursed your money. He is a scammer.

His website leads you to believe that he can restore even very badly damaged photos. Some have paid the "ransom" and gotten their pictures back with clearly unprofessional, badly done results. Here is what I've been sending to others on yelp and on pissed consumer. First he said if I don't pay the additional cost of $120.00 dollars on top of the original $300.00 quote, he would not return my photos.

Then I started to write the reviews. His offer then was that he would return them if I removed the reviews and remove my file with the BBB. I had filed with the BBB and it has been accepted. His response was full of lies making me sound like I was unreasonable and belligerent.

Please file with them so this man is exposed once and for all. His claim to me was that he had a good standing with the BBB. No doubt because people want their precious photos back and are willing to pay and retract their files, and who can blame them? He is still holding my fathers photos 'hostage' if I don't remove my reviews and retract my file from the BBB.

I will not accept his idea of resolving this. My father would have wanted me to expose this man . Please file with the BBB. I recently filed with the Federal Trade Commission as well.

If this situation escalates, would you be willing to testify to your experience with this man?

Thanks. Terry

View more comments (1)
Erdine Tdh

Many thanks Sept 22, 2015

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September 22, 2015Chamberlain RestorationWe had a family reunion on June 13, 2015 in Dayton Ohio. I myself am an Imaging expert (for 35 years) for the oil and gas industry in Houston, Texas, where I generate 3D seismic images of the subsurface for exploration teams. A bit more, one of my favorite hobbies is photography where I started at the age of 12 in 1968 and I also collect old photographs.

At the reunion one family member brought in a very old 16x20 print. It was in the worst of conditions of all the old family photos and I was immediately drawn to it. It was horribly faded, yellow, cracked and half the picture was faded beyond what I just described. The Photo was a family portrait and we could not even see the faces on several people. Over the years someone had taken a black marker and marked numerous spots and large linear creases. This must have been done when the photo was still back and white. The photo now is various shades of yellow to brown. Someone had also taken a fine tip pen and drew in eyes for a set of twins which was barely visible. The photo was pasted on thin cardboard and is very fragile. Because it was a one of a kind photo, I knew it was valuable to the family so I asked if I could take and have it restored. I knew this was not going to be cheap but since it is a family photo, one of a kind I was determined to give a professional restorer a shot at this. I searched the internet and found Chamberlain, Since Mark writes in his website, that he has done restorations for Museums and Historical Societies, I decided to try.

Mark supplies the customer with a Federal Express label. He mentions Federal Express over 10 times on his website and I can understand why. Federal Express will package your photo, and this almost 100% guarantees it is protected properly, they know its fragile and will ship it accordingly. I have shipped items using other companies and framed Photos would arrived smashed and damaged even if you write fragile all over it in big red letters. Federal Express is the choice for a company who truly values each item shipped. I believe Mark handles each item as if it were for a museum. Yes I can ship most things cheaper, using other companies, but I personally would not since the photograph was valuable to me. I needed to get the Photo from point "A" to Point "B" in perfect condition. Mark’s suggestion worked.

Marks Comments on the Photograph. Mark called me to give me the estimate. It was higher than I thought, but this is the first restoration I have done. I wanted it restored and it was in poor condition with a multitude of issues. He mentioned that there was live mold growing on the photo, something I missed and all the problems I knew about. To me, the task was impossible, but I went ahead and gave him the ok. Behind my breath I said to myself "gooooood luck". I felt it was in the best hands since he does Museum Quality work, he uses Archival Quality Paper that will last over 100 years. And he writes "We will never hurt or damage any of your photos, documents, movie film, videos that you send us and you will receive all your originals back at the end of the project." This was important to me. The only way he could not hurt or damage any submitted photo is he and his assistants must (my opinion) use a white glove treatment, they must have an organized and clear work space to address the issues, and must have a place to store my photo in its fragile condition. He must have rules and policies in place, nothing is haphazard, every submitted photo is a one of a kind item. I think this because the 16x20 was returned in perfect condition, no small edge piece was broken off. To do this, to have this, you really need to be a high end professional. There is no way I can have this done, this way, on my 16x20, with such care for 39.99$ as advertised on other web sites. I feel if anyone submits even a recent faded photo from the 1970’s to Mark he handles it in the same exact care as a Civil War photo of Abraham Lincoln.

My opinion:Since each photo has its own method of exposure, its own paper its printed on, its own history of being in the sun, folded, creased, damaged, etc and even written on, there is no way to publish a cost chart on restoration. A 16x20 can be easier to restore than a 2x3- everything depends. Every Photo requires something different if you completely restore something to perfection. I believe Mark needs to evaluate the photo, and recognize all the problems and estimate the time required to do the work. Its not something you do in a few minutes. As for the restoration work on my photo, every uneven shade due to mold growth has to be corrected individually and perfectly. Mold does not grow in a straight line. There were many black markers marks that needed to be fixed. A huge 16 inch complex crease marked in black that needed to be fixed. There was an exposure problem that needed to be addressed. And when looking at the photo I realize there is a lot a painstaking manual pixel by pixel spot corrections that needed to be done. I don’t know exactly how he did it, but I assume there was a lot of time consuming manual work involved under magnification. The Software I use in my professional work, used to generate enhanced 3D seismic images of the subsurface runs about 140,000$ per seat. Its available to any company and is distributed worldwide. But there are only a small handful of experts who truly know how to use it. I get the feeling that, other companies may have the same restoration software as Chamberlain, and their low costs can be attributed a much lower amount of care and time performed and lower level skill of the operator. I would say Mark is an expert in his field by the amount of detailed fixes that were made on my photo.

My reaction:When I opened the package, my reaction was OMG!! OMG!!OMG!! NO WAY!!!!!. Not a single defect was seen, the image came out, it was totally amazing. It had to be full of custom minute manual editing. That’s the only way. We could identify several family members using other photographs. It’s now a true family treasure that could of easily been thrown away. Many thanks Gerald.

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Pros:
  • Solid professional restoration
Reason of review:
Good quality
2 comments
Guest

This is the owner writing good comments himself! Not a good experience with him.

Read all reviews!! Beware!!

Erdine Tdh

A few words more, Because of the quality of the restoration, we dated the 16x20 photo to 1894-****.

Gerald

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Josedejesus Exy
map-marker Spring Grove, Illinois

Chamberlain Restoration

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I'm trying to contact as many review writers as I can. I've filed a complaint with the BBB but the process is taking a very long time. One other writer said he had tried to file with them and it did no good. I've been on a number of other websites where you can find reviews and he has a lot of horrible ones. He comes across as a very calm professional. He twists the truth and outright lies. He is very good at it. I'm thinking of taking this in a new direction, which I won't post here. All within legal grounds and just wanting to make that clear. I don't want it revealed to him just where I'm going with this. I thinking that I'll never see my photos again. I'm establishing a new email address just for the purpose of having contact with others who have a complaint with Mark Chamberlain. Please contact me at reviewschamberlain@***.com
View full review
Cons:
  • Liar
  • Will not return my photos
  • Scam
Reason of review:
Scam, many, many bad experiences and bad reviews.
Anonymous
map-marker Hoschton, Georgia

Chamberlain Photo Restoration Review from Hoschton, Georgia

I wish I'd researched. I am having a similar experience to the others mentioned. He is holding my photo hostage for payment of work I did not approve. Does anyone know if I have legal recourse to have my property returned?
View full review
Reason of review:
Poor customer service
2 comments
Guest

Please contact me at reviewschamberlain@***.com I want some justice done with this scammer but I would like others who have experienced this man's deceitful ways to come forward. The more people who come forward, the more weight it will carry.

Please help so others don't have to go through what we have.

He needs to be exposed. Thanks.

Guest

Please contact me at reviewschamberlain@***.com I want some justice done with this scammer but I would like others who have experienced this man's deceitful ways to come forward. The more people who come forward, the more weight it will carry.

Please help so others don't have to go through what we have.

He needs to be exposed. Thanks.

View more comments (1)
Anonymous
map-marker Union City, California

Chamberlain photo restore a scam

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This is a scam sending product first before a quotation. Mark Chamberlain starts the work than sets the price to his inflated prices. I could Have had this routine work done locally and then this *** charged 3x the cost for shipping. That's why they send you a fed x shipping slip. Top to bottom this was a scam. He verbally estimated one figure and claimed a Bulk order would reduce the order. He charged me 50% more than the verbal quote than started the work to lock in the inflated price! I'm really Pissed at this intentional scam and lack of forthright business practice. The Better Business Bureau will hear from me.
View full review
Loss:
$250
Cons:
  • Scam
  • Out of control of what i am purchasing
Reason of review:
Pricing issue

Preferred solution: Full refund

2 comments
Guest

Please contact me at reviewschamberlain@***.com I want some justice done with this scammer but I would like others who have experienced this man's deceitful ways to come forward. The more people who come forward, the more weight it will carry.

Please help so others don't have to go through what we have.

He needs to be exposed. Thanks.

Terry S Jyl

He threatened to shred my photos if I didn't pay!

View more comments (1)
Anonymous
map-marker Union City, California

Overpriced underquoted

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This *** told me initially I'd get a discount on a bulk order of 45 reels and said about $ 10.99 Turned out after I sent the product and the work was started and completed $15.99. He wouldn't budge. A real *** on a job I could have done locally or bought the identical equipment and Do a lot less. Local prices were much less in retrospect. This operation is a suckers bullseye who claims his technical expertise is limited. Costco does the very same thing and this guy Mark claims he's god's gift to this simple procedure. Don't get Suckered in to his long winded nonsense. Buyer beware. Mark Sucks!
View full review
Cons:
  • Nfg
  • Out of control of what i am purchasing
Reason of review:
Pricing issue
1 comment
Guest

Please contact me at reviewschamberlain@***.com I want some justice done with this scammer but I would like others who have experienced this man's deceitful ways to come forward. I've already received emails from people who are willing to do so.

But the more people who come forward, the more weight it will carry. Please help so others don't have to go through what we have.

He needs to be exposed and I will do so in a way that no one has tried yet and I believe will be very successful. Thanks.

Anonymous
map-marker Tucson, Arizona

Estimate on Sunday pm - on Monday am $400.00 owed without a contract or written estimate.

On Sunday, 8-16-2015 10:15 (MST) Mr. Mark Chamberlain called with an extensive quote for a 16x20 photo of $497.00 plus a price for the print or a price of $149.00 for canvas and I pay shipping. I learned about him thru COSTCO and I thought I might get a discount - he said no. I have to pay for return shipping and have already paid for the shipping to his company for the estimate. I said I thought I would like to have the print restored and placed on a canvas but was not sure and needed to make sure I could get the $750.00 (Close to $800.00 with my shipping to and from costs) On Monday, 8-17-2015 08:40 (MST) I called Mr. Chamberlain to make sure I would be receiving a detailed estimate including his explanation of the archival process necessary to restore the photo. This is when I discovered he "had already started the process and had at least 9 hours into the photo and if I don't proceed, I will owe him approx. one-half the amount quoted".
View full review
Loss:
$400
Cons:
  • Out of control of what i am purchasing
Reason of review:
Poor customer service

Preferred solution: Not charge the customer prior to contract being signed - customer can have 24 hours to make a decision and/or sign a contract

1 comment
Guest

Please read the other reviews on Mark Chamberlains business practices. Not only on this website but other review websites.

Also, please contact me at reviewschamberlain@***.com I want some justice done with this scammer but I would like others who have experienced this man's deceitful ways to come forward. I've already received emails from people who are willing to do so. But the more people who come forward, the more weight it will carry. Please help so others don't have to go through what we have.

He needs to be exposed and I will do so in a way that no one has tried yet and I believe will be very successful. Thanks.

Anonymous
map-marker Norcross, Georgia

Use Someone Else

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Based on what I saw on his website, I hired Mr. Chamberlain to restore several family photos. He did a good job on the black and white photos, but the work on the color photos was unacceptable. He charged me $186. to reproduce a color photo. The reproduction was blurry and looked like a series of dots on photo paper. Definitely not something you would frame and put up in your house. I sent Mr. Chamberlain an e-mail asking for a refund. He called and told me that the photo was out of focus when it was taken and that there were other problems with the original photo. Didn't he think this should have been shared with me before he took my money???? He admitted that the people who hire him expect him to restore the photos to like-new. If he knew he could not perform as expected he should have told me from the onset. Obviously, he wanted my money and was willing to sell his integrity for $186. The guy isn't honest and is not going to deliver what he promises. I'm going to sue him to get my money back. Unless you want to deal with the same headache, go somewhere else.
View full review
Loss:
$186
Cons:
  • Product provided
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Guest

Please read the other reviews on Mark Chamberlains business practices. Not only on this website but other review websites.

Also, please contact me at reviewschamberlain@***.com I want some justice done with this scammer but I would like others who have experienced this man's deceitful ways to come forward. I've already received emails from people who are willing to do so. But the more people who come forward, the more weight it will carry. Please help so others don't have to go through what we have.

He needs to be exposed and I will do so in a way that no one has tried yet and I believe will be very successful. Thanks.

Anonymous
map-marker Albert Lea, Minnesota

A real rip off he is not honest and dont care about people

I sent him a picture that is really old to be restored of my dad when he was in a movie with John Wayne in 1950 . He told me send it and he would give my a price to do it and after a long wait i called him and the price tripled . At that point i asked for the picture back and he told me it's my picture now that i restored it you will have to pay for it . Then his puppet started calling and wanting the money and she said on the phone and in a E-Mail that they need the money before they could restore it it hasnt been done yet so i asked for it back again and was told NO. It was a signed picture of John Wayne , Forrest Tucker , John Agar , Wally Castle and very valuable so thats why they wont give it back now they are telling me it has been destroyed . Any idea's how i can get it back i know it hasnt been destroyed they are liar's nobody in there right mind would destroy history like that . I know he kept it to make a huge proffit . jarens55@***.com
View full review
Loss:
$10000
Cons:
  • Very poor
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

Please read the other reviews on Mark Chamberlains business practices. Not only on this website but other review websites.

Also, please contact me at reviewschamberlain@***.com I want some justice done with this scammer but I would like others who have experienced this man's deceitful ways to come forward. I've already received emails from people who are willing to do so. But the more people who come forward, the more weight it will carry. Please help so others don't have to go through what we have.

He needs to be exposed and I will do so in a way that no one has tried yet and I believe will be very successful. Thanks.

Anonymous
map-marker Belmont, California

You're Better Off At Costco

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I had old family photos restored by Chamberlain Restoration. Wasn't impressed with the results and was surprised at how much I was charged.

In addition to the restoration fee, there was a scanning fee and I was charged for each photo printed by Chamberlain. As a result I took the rest of my family photos to Costco to have them restored. Costco did a better job. Costco charged me less than $25 to restore the photo and gave me a free 5 x 7 of each photo they restore.

Chamberlain charged me TEN TIMES MORE. You're better off going to Costco and having them restore your photos.

View full review
Cons:
  • End result and price
Reason of review:
Pricing issue
1 comment
Terry S Jyl

Thanks for commenting. From all of the reviews I'd like to get responses.

There may be something we can do to stop this man from ripping people off. There are other websites where people have posted the same type of complaints toward this man and his business, (yelp has a lot of reviews for this man). I will see what kind of recourse we can take. Maybe you can even be reimbursed your money.

He is a scammer. His website leads you to believe that he can restore even very badly damaged photos. Some have paid the "ransom" and gotten their pictures back with clearly unprofessional, badly done results. Here is what I've been sending to others on yelp.

First he said if I don't pay the additional cost of $120.00 dollars on top of the original $300.00 quote, he would not return my photos. Then I started to write the reviews. His offer then was that he would return them if I removed the reviews and remove my file with the BBB. I had filed with the BBB and it has been accepted.

His response was full of lies making me sound like I was unreasonable and belligerent. Please file with them so this man is exposed once and for all. His claim to me was that he had a good standing with the BBB. No doubt because people want their precious photos back and are willing to pay and retract their files, and who can blame them?

He is still holding my fathers photos 'hostage' if I don't remove my reviews and retract my file from the BBB. I will not accept his idea of resolving this. My father would would have wanted me to expose this man . Please file with the BBB.

I recently filed with the Federal Trade Commission as well. If this situation escalates, would you be willing to testify to your experience with this man?

Thanks. Terry

Anonymous
map-marker King Of Prussia, Pennsylvania

Customer Satisfaction greatly lacking

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Initially Mr. Chambertain was calling me every day. Then it became an email battle with his photo assistants. Once he gave me a quote, I told him that was not afforable. He dropped the price for a less extensive repair and we proceeded . He required payment without seeing the end results even as draft. He did send a draft of 1 of the photos repaired but would not agree to sending the others without at least partial payment. He insisted on his money upfront, which stupidly I sent. The outcome for 2 of the photo was good. The 3rd was far from satisfactory - grainy and not 8x10 as requested. Unfortunatly no longer in business The level of communication was also unacceptable - most of the emails felt like auto replies. I will never and advise others if requested to use Chamberlain service. I have used another vendor in the past who was much less expensive, provided draft of work before payment and end results was much better quality.
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Guest

Please read the other reviews on Mark Chamberlains business practices. Not only on this website but other review websites.

Also, please contact me at reviewschamberlain@***.com I want some justice done with this scammer but I would like others who have experienced this man's deceitful ways to come forward. I've already received emails from people who are willing to do so. But the more people who come forward, the more weight it will carry. Please help so others don't have to go through what we have.

He needs to be exposed and I will do so in a way that no one has tried yet and I believe will be very successful. Thanks.

Scotlyn Lfz

Chamberlain Restoration Scam

Mark Chamberlain Restoration is a total scam. He overcharges for his services and when you don't agree with corrupt way of doing business, he holds you property hostage until you pay him what is asking. Do yourself a huge favor and stay away from this lying cheating scam artist. Once you send him your property he now sends you an invoice and his way of getting paid. If you don't agree, instead of sending you back your property, he holds it hostage and won't return it until you pay him what he asks. He also holds an A+ rating with the BBB, this is how he gets more business, people tend to believe that the BBB protects the consumer but in realty, the BBB is a bigger scam than Chamberlain Restoration. As long as the BBB get their money, they couldn't care less how corrupt the business. They just want their money. And without the BBB's A+ rating, Chamberlain restoration wouldn't get much business, so I'm sure he is paying them anything they want. Chamberlain should be shut down for running a corrupt business. Stay away from this Scam artist.
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5 comments
Guest

Please read the other reviews on Mark Chamberlains business practices. Not only on this website but other review websites.

Also, please contact me at reviewschamberlain@***.com I want some justice done with this scammer but I would like others who have experienced this man's deceitful ways to come forward. I've already received emails from people who are willing to do so. But the more people who come forward, the more weight it will carry. Please help so others don't have to go through what we have.

He needs to be exposed and I will do so in a way that no one has tried yet and I believe will be very successful. Thanks.

Guest

Forgot to leave the email

reviewschamberlain@***.com

Guest

thank you abellus for alerting the public. i agree with you that the BBB is a big scam, too.

Scotlyn Lfz

i agree with you, the bbb is a total rip off too.

Scotlyn Lfz

thank you for the heads up. this helps a lot.

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